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Q. How do I get started?
A. Contact your network provider and tell
them you would like to accept the Wright Express Card
at your location. The network will verify that your
equipment can process the Wright Express Card and provide
you with an application as well as, terms and conditions.
If you do not currently have a network to process credit
card transactions you may contact any one of the networks
listed on the card
processor list.
Q. Who do I call with questions
during the set up process?
A. Your network will be your first line of
assistance during the set up process of your equipment.
Once the equipment is set up and programmed, Wright
Express Merchant Services can assist you. Please
contact us.
Q. How and when will I get
paid for Wright Express transactions?
A. Payment terms and conditions
are detailed in your Wright Express Merchant Acceptance
Agreement. All payments are automatically deposited
into your banking account provided to Wright Express
at the time of set-up according to your payment terms.
Q. How will Wright Express
fleets know that I am an accepting merchant?
A. Your location will be noted in our Accepting
Locations as an accepting merchant. In addition,
you will receive decals in your Welcome Packet.
Q. Can I send in paper/manual
tickets for payment?
A. Wright Express DOES NOT
accept paper invoices for payment. If your POS is temporarily
inoperable, please call Wright Express for an authorization
number at 1-800-842-0071. You will then need to “force”
the sale through your terminal when your POS is operational.
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